As an employee of a mortgage banking firm, mortgage brokerage firm, or lending institution, you will be contacted by
existing or potential customers regarding loan services and general lending information. Often the inquiries are for
rate information from "rate shopping" consumers. At other times the calls will be for the purpose of applying for a
mortgage loan. In this course, we provide guidance for handling consumer loan inquiries, prequalifying and preapproving potential applicants, gathering information, and taking loan applications. Topics include product inquiries, prequalification and preapproval, information gathering and application.